Manage health and social care practice to ensure positive outcomes for individuals Manage health and social care practice to ensure positive outcomes for individuals 8 August Health care Outcome based care is about putting the customer at the centre of the care service and not prescribing a one size fits all policy. Care should always be bespoke to the customer taking into account their needs and choices. Care should allow the customer to live a fulfilled life, help them identify and achieve the things they would like to do.
If any treatment requires specialist or trained staff, the existing staff team will be assessed performing the actions by the relevant professional, the staff member will be signed off as proof off competency.
It is important to remember that too much information can be oppressive and individuals have differing needs in relation to how information is presented to them. Professionals and organisations must be able to demonstrate that they have taken these individual needs into account.
Enabling people to make informed choices does not mean the local authority or provider organisation should abdicate its responsibility to ensure people have a good quality of life.
It is not acceptable to simply accept such a decision at face value if this would put the individual at significant risk, as acts of omission can be considered to be abusive.
Who, then, in law, is my neighbour? The answer seems to be —persons who are so closely and directly affected by my act that I ought reasonably to have them in contemplation as being so affected when I am directing my mind to the acts or omissions that are called in question. Person you are supporting can make a decision with or without support, the process of risk assessing is advisory in nature rather than something which the individual is required to adhere to.
There may in some circumstances be a requirement to break confidentiality and act to report and intervene in such instances. Clearly, one is not expected to guarantee the safety of others; one is expected to act reasonably.
People are eligible for help if the local authority believes there is a sufficiently high risk to their independence. If there is, it must arrange for services to meet their needs.
Person centred planning techniques point us towards many ways of listening to people in different ways other than relying on what they actually say, using tools such as learning logs, communication charts and supported decision making agreements, and these should all be utilised if we are to demonstrate that we have truly attempted to communicate effectively with an individual.
This policy does not replace or ignore existing health and safety policies and if you are in any doubt about supporting the positive risk in relation to health and safety issues, it is responsible to stop, think and discuss with others before proceeding.
This process must not, however, be used as an excuse to unreasonably delay a course of action which an individual is choosing, nor be used to subtly dissuade people from wanting to try new things. The process of assessing risk needs to be timely, inclusive and well documented. Often concerns about minimising and attempting to eliminate risks are in the interests of the organisation, but not necessarily in the interests of the person they are attempting to support.
This policy framework is designed to change the focus of risk management to one where the person is at the centre of all discussions, is enabled more fully to self-direct their support where able, and is supported in ways which are clearly in their best interests where they are unable to do so for themselves.
As a consequence, all aspects of the care process need to be considered in relation to outcomes.
To begin the process, you and the employee will collaborate on the development of performance standards. Discuss goals and objectives throughout the year, providing a framework to ensure employees achieve results through coaching and mutual feedback. As the immediate supervisor, you play an important role; your closest interaction with the employee occurs at this level.
Performance expectations are the basis for appraising employee performance. Having performance standards is not a new concept; standards exist whether or not they are discussed or put in writing.Managing quality in health and social care Introduction: The quality perspective is the major concerning area for the stakeholders.
It leads towards the customer . Manage health and social care practice to ensure positive outcomes for individuals; Manage health and social care practice to ensure positive outcomes for individuals. 8 August Health care; Outcome based care is about putting the customer at the centre of the care service and not prescribing a one size fits all policy.
Care should always. Outcome based practice refers to the actual impacts, effects and or end results of services / interventions on an individual’s life.
Its effectiveness is not measured by numbers/figures or financial strategies it is measured by the positive outcome that is achieved. Within the health and social care services, quality in service delivery is essential. Quality is an important aspect to the users and the service providers as well as others stakeholders within this circle.
Usually, in an attempt to improve services. All social and health care practitioners want to ensure that they enhance the best care possible in the services they offer to attain the best practice standards.
This falls under Regulation 17 of the Health and Social Care Act , which talks about good governance. Change is everywhere in health and social care work and can evoke a variety of emotions, from excitement and eager anticipation, to fear and outright hostility.